coolframes.com Reviews
Our lowest price guarantee means you won't find a lower price on over 100,000 frames! Free shipping to the USA, Canada, Australia, and UK with no taxes! Based on 228 customer reviews from our shopper community, coolframes.com’s overall rating is 4.07 out of 5 stars and 81% of reviewers recommend this brand. Most consumers are generally satisfied with Customer Service (3.50 / 10 reviews) coolframes.com offers.
228 Reviews
Overall Rating
5 Stars
143
4 Stars
32
3 Stars
10
2 Stars
12
1 Star
31
Good Value
0.0
Price & Quality
0.0
Shipping & Delivery
0.0
Customer Service
3.5
Return Policy
0.0
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All Reviews (228)
bluegorilla127
May 13, 2023
"Not keeping my frames"
Even though I did not keep my frames, the customer service was outstanding and I received the refund as promised.
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orangezebra591
May 13, 2023
"Changing my review to 5 star"
Changing my review ti 5 star - previous was 1 star because I received an email 2 days ago that my glasses were delivered and they were not. I thought they were gone forever or delivered to a wrong address or something. As luck would have it, 2 hours after I wrote the bad review they showed at my door. Tried on the glasses and Purrrrrrrrfect!
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JustinHernandez
May 13, 2023
"Glasses arrived in a timely manner and…"
Glasses arrived in a timely manner and prescription is good.
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tinykoala377
May 13, 2023
"Very bad first experience 😣 I ordered…"
Very bad first experience 😣 I ordered my glasses on April 21st, we are May 12th and haven’t received those yet. No tracking number neither That’s bad, real bad
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Fernando.Kim
May 13, 2023
"Great job will definitely use again and…get"
Great job will definitely use again and again fast smooth process! Thank you so much frames are great quality
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heavyfish680
May 13, 2023
"You sent me a broken pair of glasses"
You sent me a broken pair of glasses. I asked to have another set sent here and I have the lenses put in, but they want me to mail them back. I’ll pay to have them fixed and just will not do business with you people again.
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silverkoala808
May 12, 2023
"Wide variety of choices"
Wide variety of choices, great prices and ease of selection
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BellaHudson
May 12, 2023
"Glasses"
Took little longer than I thought but the glasses came and was as advertiser will buy from again
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CarlChavez
May 12, 2023
"You said you'd "gladly" handle my…"
You said you'd "gladly" handle my warranty return. I like that.
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px3
May 12, 2023
"Paid more than 50$ for express…"
Paid more than 50$ for express delivery. Glasses received after more than 3 weeks
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bigduck601
May 12, 2023
"I was order my sunglasses 28th May…"
I was order my sunglasses 28th May still not received not very happy about it
1
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goldensnake579
May 12, 2023
"Great communication, great service"
Was kept informed. Was told needed to be ordered, but came much sooner than anticipated. Fast shipping too. Very pleased with overall service.
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tothian64
May 11, 2023
"Gorgeous frames and well priced"
Gorgeous frames. Even better than pictured. Happy with prescription lens . Great price. Only shortcoming is how long it took for frames to arrive. Live in BC, Canada. 4 weeks a bit longer than many of my other USA purchases. But very happy with glasses!
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smallladybug792
May 11, 2023
"Bad first experience"
It took almost 3 weeks for me to get them and the lenses that they put in were wrong.
1
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Hazel.Wallace
May 11, 2023
"Great client services and attention on…"
Great client services and attention on the customer experience. Great authentic product and highly recommend!!
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Questions & Answers
Hello? please let me know.
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Hi, yes i do have question
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Hello, are you there ?
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